Senior Disability Relationship Claims Manager - 8008 - IW-8008

Date of modification: April 14, 2021

Job number: IW-8008


Job title: Senior Disability Relationship Claims Manager - 8008

Location: Barrie, Etobicoke, Mississauga, Toronto


Title: Senior Disability Relationship Claims Manager - 8008

Location: Downtown Toronto (Working from home with continued Flexibility post covid)


  • Support strategic initiatives as well as working with key TPA/MGA stakeholders to improve processes, procedures, and operational effectiveness
  • Successfully build and nurture multi-level trusted relationships across the organization(s) and with key stakeholders
  • Demonstrate a consultative approach, recognizing new opportunities to enhance strategic objectives; building credibility and influence
  • Provide deep expertise in Disability, Life and CI group claims
  • Lead projects, identify opportunities, and build understanding and consensus among teams
  • Connect TPA/MGA claims’ associates with training material, product information, claims tools and other resources
  • Apply and share expertise to client situations and across organizations/teams
  • Identify cases where non-compliance exists with MGA and/or authority terms
  • Assist with off-site disability claim audits and training
  • Lead the planning and implementation of change programs
  • Partner with case managers and leaders to identify opportunities for process enhancements and improvements
  • Create and share best practices in claim management and reporting
  • Provide detailed, regular reporting of operational and claim practices, and staffing adjustments
  • Impart changes to affect TPA’s ability to deliver results to expectations


  • 10+ years in group disability claims management/adjudication
  • Experience with Disability insurance (STD and LTD) required
  • Bachelor’s degree in Business, Arts, or Science (or equivalent)
  • Ability to build and maintain strong working relationships and an authentic client-centric approach.
  • NIDMAR, CEBS, or other disability management program designation required
  • When permitted, frequent travel across Canada
  • Solid critical thinking, negotiation, and analytical ability
  • Strong presentation and communication skills with excellent attention to detail
  • Passion for establishing best practices and embracing opportunities for change
  • Project management, change management, and data analysis experience an asset

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.



  • City: Toronto
  • Market segment: Group Benefits - Medical
  • Job Type: Full-Time
  • Education: CEBS, Post Secondary Education
  • Expertise: Claims - Management
  • Minimum experience required: 7 to 10 Years