Personal Lines Manager(Kitchener)- 9265 - IW-9265

Date of modification:

Job number: IW-9265


Job title: Personal Lines Manager(Kitchener)- 9265

Location: Kitchener, Waterloo


Key duties will include:

  • Managing all aspects of the personal insurance & administrative teams
  • Providing service excellence on an assigned book of VIP personal insurance clients
  • Leading and motivating the team in order to meet organizational goals and objectives
  • Scheduling and monitoring office attendance
  • Handling escalated calls from your team and team inquiries with the aim of a positive resolution
  • Training, mentoring and development of the team
  • Managing performance of individual team members and implementing corrective solutions as may be required
  • Participation in hiring new team members and related onboarding processes
  • Ensuring adherence to all processes, procedures and service guidelines                                                              
  • Collaborating with the Personal Lines management team across the organization


Required Qualifications & Skills:

  • Excellent communication skills
  • Superior time management and organizational skills to manage competing priorities
  • Strong abilities with respect to Agency Manager (TAM) and/or EPIC, and MS Office products
  • A minimum of 10 years Personal Lines brokerage experience
  • A minimum of 5 years management within the insurance industry
  • Industry designation(s) preferred, such as CAIB & CIP
  • RIBO License, active and in good standing
  • A Valid Drivers' licence, with a personal vehicle available for periodic business us



Interested candidates please contact Daher Hassan at 416-868-6711 x.224 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position


  • City: Kitchener
  • Market segment: Property Casualty Insurance
  • Job Type: Full-Time
  • Education: RIBO
  • Expertise: Broker Management , Broker-Personal
  • Minimum experience required: 5 to 6 Years