Head of Quality Assurance & Governance Job # 8801 - IW-8801

Date of modification:

Job number: IW-8801


Job title: Head of Quality Assurance & Governance Job # 8801

Location: Toronto


Head of Quality Assurance & Governance

Gobal Insurer 


Job Summary

To coordinate, lead and develop strategy of the Quality Assurance and Governance program to ensure compliance with company policies, regulatory requirements, and to support continuous improvement in order to deliver a customer centric claims service.

Job Qualifications

• Bachelors Degree and 10 or more years of experience in managing Audit area

• Advanced knowledge of claims, the insurance industry and insurance coverages

Job Accountabilities - Key Accountabilities

  • To analyse and examine claims expertise trough closed file review and Open file reviews activities in order to identify and measure leakages and compliance issues in the claims assessment process.
    • To identify possible solutions to be developed in the improvement areas, in order to continuously enhance claims handling process, with particular reference on damages expertise.
    • To address solutions properly and translate them in Economic Value for the Company.
    • Liaising closely with senior managers ensuring that all stakeholders are immediately aware of any important issues that are identified during the files review.
    • Adheres to local regulatory and governance requirements throughout the file review process to ensure that all information and data is obtained within data protection rules and regulations.
    • To plan and secure the implementation of the Quality Assurance activity in order to achieve the targets defined.
    • To define the targets of the Quality Assurance program and promote execution and delivery across the Quality Assurance function.
    • To ensure through collaboration with Business Divisions and Global Quality Assurance function, alignment of local activities to global guidelines and best practices.
    • To define and propose the new Quality Assurance framework aligning with the Business Division Quality Assurance function and colleagues.
    • Helps build and measure success against customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand & fulfill the needs and expectations of our customers.
    • Any additional tasks as assigned.



  • City: Toronto
  • Market segment: Insurance
  • Job Type: Full-Time
  • Education: CIP, CIP Partial Completion, CPA, FCIP
  • Expertise: Compliance-Regulatory
  • Minimum experience required: 7 to 10 Years