Customer Engagement Representative -8791 - IW-8791

Date of modification: September 15, 2022

Job number: IW-8791


Job title: Customer Engagement Representative -8791

Location: Toronto


Opportunity to work with a growing digital insurance company whose goal is to educate customers on having safer roads and homes.  Your goal is to answer all questions, before your customers even knew they had them. In that way, you will have more time to engage with your community on safety and help to prevent them from needing insurance as often! 

Title: Digital Customer Engagement Representative

Location: Downtown Toronto

Candidates must be able to work flexible shifts during core business hours (8 a.m. to 8 p.m., Monday to Friday), as well as Saturdays.


  • Provide a delightful customer experience for our personal lines insurance across all channels (phone, chat, email). Always agile, with a willingness to jump into Live Channels whenever they require support
  • Become a first point of contact for customers concerns, with proven skills in de-escalation and problem-solving capabilities. You will attend to customer concerns and de-escalate negative situations on each live channel.
  • Represent the voice of the customer in everything we do, advocating for the customer experience across the organization.
  • Develop and improve digital and self-service experience, our insurance products, and internal processes
  • Working on special projects and participating in cross-functional assignments as assigned assisting in developing brand new processes to improve the customer’s digital journey


  • Post-secondary education and / or equivalent on the job experience
  • 1 – 3 year with (digital) customer service
  • OTL license is required
  • Experience with social media in a Business-to-Consumer environment (preferred)
  • Intermediate-Advanced proficiency with MS Office (specifically word and excel)
  • Intermediate-Advanced proficiency with MS Dynamics CRM (or comparable CRM)

Compensation: Competitive salary, Bonus up to 20%, 21 vacation days, benefits and RRSP.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Toronto
  • Market segment: Property Casualty Insurance
  • Job Type: Full-Time
  • Education: OTL, RIBO
  • Expertise: Customer Service , Customer Service - Personal , Call Center
  • Minimum experience required: 1 to 2 Years