Operations Manager, Commercial Lines # 8789 - IW-8789

Date of modification: September 2, 2022

Job number: IW-8789


Job title: Operations Manager, Commercial Lines # 8789

Location: Toronto


Oerations Manager 

Based Downtown Toronto - Hybrid 

Commercial Experience is a Must within an Insurance Company 



  • Lead Canada Underwriting Assistant team which is comprised of 2 Team Leaders and 15 Underwriting Assistants
  • Support the Canada CEO / Chief Agent with Business and Chief Agent duties as it relates to internal and regulatory matters
  • Active member the Canada Management Team (MT) and the North America Operations Leadership Team (LT)
  • Deliver proactive and efficient business service support
  • Ensure sustainable operations by embedding a strong operational risk framework and legal & regulatory compliance in all operating processes
  • Collaborate with regional and functional departments and interact regularly with senior management
  • Lead the Operations team through business and operations change programs including; product launch, process standardization and system implementations


Decision Making Level/Position latitude:

  • Duties and responsibilities directly impact operational sustainability, effectiveness and efficiency of the local branch office.

Position Scope Data:

  • Ability to manage and interact at senior management level in Canada and across North America
  • Management position with leadership responsibilities
  • Close collaboration with branch management, underwriters, regional operations office, practice leads and global operations team.
  • Leader must be able to work effectively in a matrix environment


Core Responsibilities:

  • Manage a team of Underwriting Assistants with responsibility to drive delivery for our customers by managing capacity, resource steering and planning, training & development
  • Ensure seamless processing of business providing support to Underwriters and provide a high level of service and quality delivery to the business
  • Ensure quality and timely service delivery of off shored services
  • Engage with internal practice leaders and managers for Business Services, Claim Operations, Technical Accounting and Finance to ensure timely delivery of services supporting local business production
  • Build relationships across all functions to ensure NA COO and Canada CEO are fully informed of all significant operational issues
  • Analyse and monitor the operational activities through operational metrics and controls
  • In conjunction with Canada CEO and NA COO, deliver and coordinate Office & Facility management, such as departmental planning, monitoring budget & expense reporting, knowledge and record management and responsibility for Business Continuity Management (BCM) plans
  • Support CEO/Chief Agent on all regulatory and compliance processes and filings
  • Lead operational readiness for new product / system / business initiatives and go to market approach to ensure client commitments are executed
  • Participate on Regional and / or Global initiatives as a subject matter expert representing Operations in general and Canada specifically
  • Ensure legal and regulatory compliance of the branch office in all operating processes
  • Ensure a solid risk and control framework is being maintained
  • Provide strong leadership and coaching to the team, including training, mentoring and at times of high workload be a working manager
  • Assume responsibility and actively manage small projects, and participate on projects.

Additional Responsibilities:

  • Interact with on-shore/off-shore teams as appropriate
  • Lead Canadian Operations projects.



DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Antonella Leone at 647-624-9609 or forward your resume in confidence to antonella@dgacareers.com. If you are working with another DGA recruiter, feel free to ask them about this position.




  • City: Toronto
  • Market segment: Insurance
  • Job Type: Full-Time
  • Education: CIP, CIP Partial Completion, University Degree
  • Expertise: Underwriting - Commercial , Operations , Operations Management
  • Minimum experience required: 7 to 10 Years