VIP Account Manager - 8780 - IW-8780

Date of modification: September 15, 2022

Job number: IW-8780


Job title: VIP Account Manager - 8780

Location: Barrie, Mississauga, Richmond Hill, Scarborough, Toronto


My client is a reputable independently owned mid-sized insurance brokerage that is looking to hire a RIBO licensed individual with experience servicing VIP personal lines insurance customers. Role will service one producer’s accounts and work with a TA to help with administrative duties.

Title: VIP Account Manager (Personal Lines Insurance)

Location: Toronto (Work from home with the odd trip to the office as needed)


  • Provide service for assigned clients, for all questions and/or problems, endorsements, and cancellations.
  • Back up producer by providing quotations as requested by client and advise of recommended market as well as possible options; provide product comparisons as appropriate.
  • As necessary, input data into portals, accurately, promptly and following underwriting rules.
  • Advise and offer producers and/or clients all available cover, especially where existing cover is limited and/or not in accordance with minimum standards. Document discussions on the computer system.
  • Respond to all telephone calls and complete any resulting work. You may receive calls from clients assigned to other staff; you should respond to the client’s immediate request and communicate an update to the assigned individual(s)
  • Ensure that work is kept up to date and that additional comments and/or redirection are complete and accurate
  • Meet with clients who visit the office, if the producer is unavailable, and regardless of the assigned person. No client is to be kept waiting.
  • Relay Insurers' underwriting concerns or requirements to producers and negotiate to obtain the best possible terms of cover for the client.
  • Nurture positive professional relationships with Insurers, balancing the clients' best interests with respect for Insurers' underwriting standards and binding authority
  • Review incoming mail and courier documents and promptly re-distribute renewals and endorsements to TA's for processing; review new business policies for accuracy before relaying documents for processing
  • Provide support to TA's for questions as they process documents
  • Record all calls, correspondence, and transactions on computer system, in full detail, and issue documents in accordance with procedures
  • Update and maintain TAM screens, on an ongoing basis, including contact information, updating applications as changes are requested, and also updating status and cancellation reasons for cancelled risks
  • Co-operation with other department members for other duties, as needed, and including checking desks for co-workers who are absent, sharing work for absentees, and cooperating on scheduling (breaks, lunches, planned absences, arrival and departure times) to ensure adequate staffing levels
  • Nurturing positive, respectful and collaborative relationships with all other staff
  • Fostering positive, productive relationships with Insurers
  • Commitment to and continuing participation in formal and informal training
  • Full participation in the team effort to continuously improve all aspects of production and customer service



  • RIBO licensed
  • Minimum of 3 years of Personal Lines Insurance experience
  • Must have VIP experience
  • Must be familiar with VIP markets and standard markets
  • Team oriented
  • Ability to come up with solutions to problems and make decisions
  • Run with minimal direction after training period
  • Proficient with TAM, EZITV, Compuquote, and portals.

Compensation: Competitive Salary plus benefits, flex time schedule, pension match, education support

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.


Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Toronto
  • Market segment: Property Casualty Insurance
  • Job Type: Full-Time
  • Education: RIBO
  • Expertise: Broker-Personal
  • Minimum experience required: 3 to 4 Years