Bodily Injury Adjuster (intermediate level) - 8768 - IW-8768

Date of modification: September 15, 2022

Job number: IW-8768


Job title: Bodily Injury Adjuster (intermediate level) - 8768

Location: Barrie, Kitchener, Lindsay, London, Mississauga, Oakville, Richmond Hill, Toronto


Title: Bodily Injury Adjuster (intermediate level)

Location: Toronto, ON, Flexibility to work from home anywhere in Ontario


  • Provide exceptional customer service to our customers, brokers and preferred partners
  • Handle single and multi-party, intermediate Auto Bodily Injury Liability Claims
  • Interpret policy wordings, determine claim coverage and collaborate with Underwriting as required
  • Ensure early and appropriate liability investigation by proactively gathering facts from various sources
  • Knowledge of Regulations such as Negligence Act, Insurance Act, and others
  • Request and evaluate relevant information from sources such as Claimants, Insureds, Plaintiff Counsel, Defence Counsel, medical providers/institutions, experts, and others, in order to assess exposure, quantify the loss and achieve a fair and reasonable claim resolution
  • Through proactive claims handling, ensure early exposure identification and establishment of reserves
  • Negotiate settlement with claimants, lawyers and other insurers by establishing proactive negotiation strategy
  • Ensure detailed and timely claim documentation based on company standards and policies within the claims system
  • Maintain file litigation strategy and collaborate with legal partners
  • Attend mediations, court proceedings and other dispute resolution processes, as required
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defence strategies
  • Contribute to overall Casualty Claims initiatives and implementation


  • 2+ years of progressive Auto Bodily Injury Liability Claims experience
  • CIP Designation or working towards
  • College/University degree preferred
  • Excellent customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards 
  • Proven knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Expert investigative, analytical, and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication skills, both written and oral 
  • Excellent negotiation skills
  • Excellent knowledge of medical and legal terminology
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defence strategies
  • Excellent teamwork skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a continuous improvement environment
  • Detail oriented with a critical degree of accuracy regarding data interpretation
  • Exposure to the Guidewire Insurance Suite of products is an asset

Compensation: Competitive salary, bonus, paid benefits, and pension plan.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Toronto
  • Market segment: Property Casualty Insurance
  • Job Type: Full-Time
  • Education: CIP Partial Completion, Post Secondary Education
  • Expertise: Claims-Bodily Injury
  • Minimum experience required: 3 to 4 Years