Casualty Claims Supervisor - 8715 - IW-8715

Date of modification:

Job number: IW-8715


Job title: Casualty Claims Supervisor - 8715

Location: Burlington, Calgary, Edmonton, Halifax, Hamilton, Montreal, Sarnia, Toronto, Windsor, Winnipeg


The Opportunity:

Our client is looking for a confident leader who is comfortable leading both in the office and remotely to become their next Casualty Claims Supervisor for Bodily Injury. The successful candidate will possess a rare balance of technical expertise and the ability to guide others. The main goals of this position are to ensure the smooth operation of the department and to help the team of which you are in charge to grow and reach their potential.


  • Help the team to interpret complex policy wordings by using coaching in order to determine claim coverage
  • Monitor team performance by overseeing indemnity and expense payments
  • Review casualty claims files and identify learning opportunities
  • Ensure maximum efficiency and productivity by following company guidelines
  • Work with all stakeholder to come to a fair and acceptable outcome for all
  • Work with employees to achieve their development goals
  • Attend court proceedings and other dispute resolution processes
  • Remain up to date on industry and legislative changes

The Employer:

Our client is a nationally recognized insurance firm and one of the largest in Alberta.  They have their sights set on major growth and plan to be one of the top 5 in Canada.  It is a truly exciting time to join this fast paced and growing organization. They are trending upwards and credit their staff with spurring them on. They have concentrated a ton of great minds in their office and are looking to add another exceptional employee to fill this position.

About You:

You are a grizzled veteran in the claims space and there is very little in the Bodily Injury Liability Claims area that you have yet to encounter. You know the industry well and have developed your own leadership style based on your favourite leaders. You have reached the point in your career where you feel comfortable coaching and guiding your more junior colleagues and take pride in your ability to act as a fountain of knowledge for all those that you encounter.



  • 5+ years of casualty claims handling experience with a strong understanding of Bodily Injury Liability Claims
  • 5+ years experience in both personal and commercial lines insurance
  • CIP or willingness to work towards a similar certification
  • Expert level understanding of coverage wordings, policy interpretations, case law, legislation, and insurance regulations
  • An applicable College or University degree is considered an asset
  • Excellent negotiation skills and ability to influence others
  • Experience or proven ability to coach and lead others
  • Excellent customer services skills including patience, empathy and concern for our customers along with the ability to understand customer needs


About Us:

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to If you are working with another DGA Recruiter, feel free to ask them about this position directly.







  • City: Calgary
  • Market segment: Commercial Insurance
  • Job Type: Full-Time
  • Education: CIP, CIP Partial Completion, FCIP, FCIP - Partial Completion
  • Expertise: Claims-Bodily Injury , Claims - Casualty
  • Minimum experience required: 7 to 10 Years