Bilingual Claims Handler - 8429 in Vancouver - IW-

Date of modification:

Job number: IW-


Job title: Bilingual Claims Handler - 8429 in Vancouver

Location: Burnaby, Coquitlam, Langley, New Westminster, North Vancouver, Richmond, Surrey, Vancouver


Our client is looking to expand their claims team by on-boarding talented bilingual claims handler.  

What you will be doing:   

You will process claim files according to Company policies and procedures. This involves reviewing claims, recommending payment or denial, or requesting additional information. You will process approved payments and/or denials for travellers and providers and set up payment requests from other insurers. 

  • Process claims according to Company policies and procedures. This involves reviewing claims for completeness and compliance with policy coverage and recommending acceptance or denial of claim and expenses. 
  • If claim requires additional supporting documentation to confirm payability, request required information following established SOPs. 
  • Process payments and/or denials to travellers and/or providers. 
  • Set up requests for payment from provincial medical plans, extended health plans and any other insurers. 
  • Assist Customer Service Team by providing claim information to help resolve travellers’ phone and email inquiries. 
  • Provide backup telephone support for Medical Assistance Team for calls related to hospitalizations. 
  • Achieve performance targets. 
  • Collaborate and communicate effectively with team members and all other teams. 
  • Responsively and effectively handle issues. 
  • Look for ways to improve customer experience. 
  • Promote and model the company’s culture, values, and brand promise. 
  • Continuously build professional and technical expertise. 
  • Other duties as required. 

What we are looking for: 

  • Degree or Diploma in a business-related discipline 
  • Level 2 Insurance Adjuster’s license or Level 2 General Insurance License preferred 
  • Ability to learn and apply knowledge of policy wordings to accurately process claims 
  • Strong analytical and decision-making skills, detail-oriented and well organized 
  • Excellent communication/customer service skills, particularly using the phone 
  • Written and verbal fluency in English and an additional language – preferably French, Spanish, Mandarin, or Cantonese 
  • Previous experience assessing claims an asset 
  • Experience in customer service role an asset 
  • Ability to multi-task 
  • Strong interpersonal, and conflict resolution skills 
  • Knowledge of medical terminology an asset 
  • Criminal record check is a requirement of the position as required by insurance councils for licensing 
  • Once fully trained, work schedule will include some non-business hour shifts (weekend and evening shifts) 
  • Strong team player and positive contributor 
  • Proficient in MS Office Suite and able to learn applications quickly 
  • Able to consistently live our values of valued, effective and trusted 
  • A strong customer experience focus 
  • A passion for continuous learning and professional achievement 


  • City: Vancouver
  • Market segment: Insurance
  • Job Type: Full-Time
  • Education: Adjuster's License, Agents License, CIP, Insurance License, Insurance License Level 1, Insurance License Level II
  • Expertise: Claims - Accident Benefits , Claims , Claims - Multi Line , Claims Adjusting
  • Minimum experience required: 1 to 2 Years