Personal Lines Service Broker-Anywhere in Ontario-8381 - IW-8381

Date of modification: November 29, 2021

Job number: IW-8381


Job title: Personal Lines Service Broker-Anywhere in Ontario-8381

Location: Barrie, Mississauga, Oakville, Toronto, Windsor


  • Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
  • Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
  • Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
  • Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable


What You Bring

  • RIBO License (Registered Insurance Brokers of Ontario) in good standing required
  • Typically, more than 4 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
  • Proven experience working managing a high volume of clients (alpha split and/or one & done)
  • Previous experience in a Contact Centre environment is an asset
  • Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
  • Ability to drive strong customer retention by providing a world class customer experience
  • Exceptional quotation skills for cross-selling, upselling and remarketing
  • Ability to quickly learn the business model and value proposition
  • Ability to work collaboratively with others, both in person and virtually
  • Strong oral and written communications skills
  • Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
  • Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)



DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Daher Hassan at 416-868-6711 x.224 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Toronto
  • Market segment: Property Casualty Insurance
  • Job Type: Full-Time
  • Education: RIBO
  • Expertise: Broker-Customer Service , Broker-Personal
  • Minimum experience required: 1 to 2 Years