Recovery Specialist - 8350 in Vancouver - IW-

Date of modification:

Job number: IW-


Job title: Recovery Specialist - 8350 in Vancouver

Location: Burnaby, Langley, New Westminster, North Vancouver, Richmond, Surrey, Vancouver, West Vancouver


Our client is looking for a Recovery Specialist who will be managing the collections process and help in mitigating risks for the company.  

 What you will be doing:   

  • Effectively manage daily inbound and outbound communication via phone and email 
  • Recording daily Arrears items and activity 
  • Collecting on early/late term delinquencies by contacting borrowers to make payment arrangements, issuing repayment letters etc. 
  • Issuing cancellation notices and following up on return premiums 
  • Updating daily Arrears logs, preparing daily and weekly arrears tracking reports. 
  • Ensure the company’s delinquency ratio and losses are kept within budget 


What we are looking for:  

  • Have excellent written and verbal communication skills 
  • Have previous commercial unsecured collections experience 
  • Strong organizational and prioritization skills 
  • Be self-motivated and proactive 
  • Strong attention to detail 
  • Possess an energetic and enthusiastic approach to your work and a desire to go the extra mile in customer service 
  • Be a strong team player, able to build relationships with team members, internal and external customers 
  • Solid abstract reasoning skills 
  • Demonstrate a flexible attitude towards change and the ability to adapt to new situations 
  • Knowledge of Microsoft Office including Outlook, Excel, and Word 
  • College or University preferred 
  • 2-3 years of collection experience, preferably with the Financial Services Industry/Insurance 

If this is you, then please don’t hesitate to reach out!  

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivaled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.  

Interested candidates, please email your resume in confidence to Bea Dizon at or at 778-383-9790 ext. 102. If you are working with another DGA Recruiter, feel free to ask them for more information about this position. 


  • City: Vancouver
  • Market segment: Financial Services
  • Job Type: Full-Time
  • Education: College, Diploma, Post Graduate, University Degree
  • Expertise: Customer Service , Financial Services
  • Minimum experience required: 1 to 2 Years