Auto & Property Claims Representative #8285 - IW-8285

Date of modification: September 29, 2021

Job number: IW-8285


Job title: Auto & Property Claims Representative #8285

Location: Mississauga


Auto & Property Claims Representative

Client Based in Mississauga - Ranked top employer in Canada 

Hybrid role 


Earn between $57,000 - $68,000 depending on experience 



Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Client Care Expert II you will investigate, negotiate and settle multidisciplinary and complex service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.


What you’re responsible for:

  • Interpreting and applying coverage, participating in major event response and negotiating and settling complex service claims with a focus on behaviour based outcomes.
  • Investigating the cause of a loss and the extent of damages and collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
  • Communicating with clients, delivering clear messages and resolving concerns and liaising with stakeholders to ensure the efficient, timely, and quality settlement of claims.
  • Supporting the development of team members, sharing claims handling knowledge and acting as a technical resource and providing guidance and quality management for new staff.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.?


What to expect:

  • You will travel occasionally.  
  • This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time. 
  • Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris. 
  • This role involves direct contact with clients and/or service providers in their environment.    
  • You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.  
  • Rotational on-call schedule, with shifts during evenings and weekends.
  • Extended work hours, including evenings and weekends, will be required during peak periods and major events.
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.


To be successful:

  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.??
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.  
  • You have strong communication skills to clearly convey messages and explore diverse points of view.?
  • You build trusting relationships and provide guidance to support the development of colleagues. 


To join our team:

  • You have three years of experience in insurance claims or a related field.
  • You have completed post-secondary education in insurance, risk management or a related discipline.
  • You hold the Chartered Insurance Professional (CIP) designation.
  • You have or are working towards the Provincial Adjuster Licences.
  • You have experience working in a contact centre and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers
  • Flexible work options and paid time off to support your personal and family needs. 
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 
  • Paid volunteer days to give back to your community. 
  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.  



DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Antonella Leone at 647-624-9609 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Mississauga
  • Market segment: Insurance
  • Job Type: Full-Time
  • Education: Adjuster's License, CIP, CIP Partial Completion
  • Expertise: Claims Adjusting
  • Minimum experience required: 3 to 4 Years