Manager, Casualty Claims – Maritimes Accident Benefits & Bodily Injury - 8191 - IW-

Date of modification: November 16, 2021

Job number: IW-


Job title: Manager, Casualty Claims – Maritimes Accident Benefits & Bodily Injury - 8191

Location: Moncton


#8191 Manager, Casualty Claims – Maritimes Accident Benefits & Bodily Injury

Our client is actively looking for a Manager, Casualty Claims – Maritimes Accident Benefits & Bodily Injury to join its team! You will be accountable for the management of a team of Claim Advisors & Senior Claim Advisors for AB & BI.  In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives.  As well as efficiency & effectiveness and employee engagement.

Your responsibilities:

  • Provide operational leadership and direction to a team of Claim Advisors AB/BI, Senior Claim Advisor AB/BI and Litigation Specialists in the Moncton Claims office and ensures their cooperation to successfully meet the Claim Department performance requirements.
  • Provide detailed analysis that recognizes individual and team opportunities to positively impact performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
  • Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities.
  • Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement.
  • Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives.
  • Ensure performance and development plans are in place for all direct report employees.
  • Provide ongoing direction to the team to achieve targets.
  • Participate in Talent Pool Assessments.


Your Qualifications and Experience:

  • University degree/College diploma or related work experience.
  • Minimum 5-7 years of AB or BI Casualty Claim experience.
  • New Brunswick Level 3 Bodily Injury Adjuster License.
  • Strong People Leadership/Management experience required.
  • Enrolled in, or completion of, CIP designation.
  • Strong verbal and written communication skills with the ability to collaborate effectively with all levels in the organization. 
  • Proven ability to analyze data and recommend solutions.
  • Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues.
  • Extensive claims and insurance regulation knowledge and proficiency.
  • Casualty technical experience required.
  • An in-depth understanding and working knowledge of Claims Best Practices.
  • Collaborative mentoring & coaching skills.
  • Ability to work independently and with teams.
  • Strong influencing skills with the ability to embrace change.
  • Advanced MS Office knowledge, especially in Excel and Tableau.
  • Advanced knowledge of business technology systems.
  • Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts.
  • Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management.


The offer:

  • Home-Based
  • 4 weeks vacation, full benefits as of 1st day (dental, medical and many more).
  • Competitive salary.


You are the person for this mission and would like to learn more? Contact me at 514-587-2508 or at! I look forward to meeting you!


DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.


  • City: Moncton
  • Market segment: Commercial Insurance
  • Job Type: Full-Time
  • Education: Adjuster's License, Insurance License Level III
  • Expertise: Claims - Accident Benefits , Claims-Bodily Injury , Claims , Claims - Casualty-Liability , Investigation , Claims - Casualty
  • Minimum experience required: 7 to 10 Years