Commercial Lines Account Manager-8247 - IW-8247

Date of modification:

Job number: IW-8247


Job title: Commercial Lines Account Manager-8247

Location: Markham, Richmond Hill, Vaughan


We are seeking an experienced Commercial Lines Customer Service Representative to join our team. Not your average customer service position! With our focus on customer service we are always looking for new and dynamic ways to improve every aspect of our customers’ experience. Our caring staff combined with our various technology offerings give our customers the best of both worlds. The successful candidate will have a minimum of 3 years experience in a brokerage setting with a track record for providing excellence in customer service. You use every customer interaction as an opportunity to learn more about their individual circumstance and provide thoughtful, appropriate insurance advice. Attention to detail is a must for this role along with a willingness to be part of a collaborative team.

Responsibilities include:
 Providing friendly and professional service to our clients
 Respond to all incoming calls, emails and faxes for the assigned book of business 
Responsible for all aspects of an assigned book of business
Reviewing Policy Renewals, endorsements and customer service on accounts through company established workflows
 Processing new policy applications, renewals, endorsements and follow-ups in an accurate and timely manner
 Reviewing renewals for adequacy of coverage, which includes quoting and remarketing when necessary
Meet assigned retention targets
RIBO licensed
Minimum 3 years experience as a Commercial Lines CSR in a RIBO Licensed brokerage
 Conscientious, with a strong attention to detail and high level of organization and accuracy
 PowerBroker and CompuQuote knowledge preferred by not necessary
  Excellent verbal and written communication skills
Proficient computer skills and working knowledge of Microsoft Office programs
Ability to multi-task, prioritize and follow-up on uncompleted tasks in a timely manner
Working knowledge of company portals
Able to work in a “paperless” environment
Self-starter and team player
Bilingualism an asset
Job Types: Full-time, Permanent Job Types: Full-time, Permanent Benefits:
 Company events
Dental care
Disability insurance
 Extended health care
Life insurance
On-site parking
Vision care
Schedule: x Monday to Friday Education: x Secondary School (preferred) Experience: x customer service: 1 year (preferred)


Interested candidates please contact Daher Hassan at 416-868-6711 x.224 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.



  • City: Vaughan
  • Market segment: Commercial Insurance
  • Job Type: Full-Time
  • Education: RIBO
  • Expertise: Broker-Commercial
  • Minimum experience required: 1 to 2 Years