Bilingual Disability Claims Account Manager - 8174 - IW-8174

Date of modification: October 15, 2021

Job number: IW-8174


Job title: Bilingual Disability Claims Account Manager - 8174

Location: Montreal, Toronto


My client is a large reinsurance company looking for a Claims Account Manager. Someone to assess individual and group disability claims, evaluate client claims practices, performs client reviews and conducts industry presentations.

Title:  Bilingual Disability Claims Account Manager

Location: Montreal or Toronto


Claims Adjudication:

  • Conduct expert individual and group Short-Term and Long-Term Disability adjudication within internal standards, delegated authority limits and client response timelines;
  • Monitor coverage assessment including promptly identifying, addressing and resolving coverage matters;
  • Proactively investigate, assess, manage and resolve claim inconsistencies with clients;
  • Promptly approve payments in accordance with payment authorization protocols and client service level agreements;
  • Archive all claim documentation in an appropriate and orderly manner; proactively manage claim file follow up process.

Client Management:

  • Establish strongly positive, mutually beneficial, long-term client relationships through professional and knowledgeable communication;
  • Monitor client claim results and provide business partners with accurate client information on a timely basis through claim analytics, data mining and trend analysis;
  • Assist with identifying/implementing initiatives to enhance claim handling efficiencies and effectiveness;
  • Develop and implement strategies to track and improve deteriorating client claim results.

Risk Monitoring and Claim Reviews:

  • Identify and communicate exceptions to reinsurance treaty terms and claims where non-compliance exists to the internal business partners, and provide recommendations for resolution;
  • Perform client reviews according to reinsurance treaty contracts; produce excellent written analytical review reports with sound recommendations;
  • Conduct client review result presentations; follow up on recommended client actions to improve client review results;
  • Present claims to Senior Management for evaluation/authority including completion of pertinent claim summary reports and notice of high exposure claims.

Knowledge Transfer:

  • Create and deliver presentations and training programs for clients and internal business partners, via industry seminars or internal publications;
  • Provide technical mentoring on complex claims to other Claims team members;
  • Deliver leading-edge knowledge of group disability insurance claim investigations and practices to clients and internally.
  • Engage with pricing, underwriting, and legal to ensure treaty and contractual liabilities, product language and client decisions meet risk standards and intent.


The successful candidate will be an accomplished Intermediate or Senior Case Manager who demonstrates a natural desire to provide exceptional disability case management through his/her knowledge, energy, enthusiasm and initiative.

  • 5+ years Group insurance experience with thorough knowledge of Group disability claims. Exposure to different group types (union and non-union for example) and complex claims is an asset.
  • Bilingual (English/French) is a required
  • University degree in combination with CEBS, CSPDM, FLMI or other insurance designations is preferred
  • Exhibits thoroughness, accuracy and attention to detail in claim reviews and data capture.
  • Strong analytical and inquisitive skills; excellent attention to meeting time service and achieving deliverables.
  • High degree of self-motivation, continuing development and proven ability to work independently.
  • Demonstrated desire and aptitude to learn other lines of business and claim types.
  • Excellent presentation and report creation and delivery skills. Strong oral and written communication skills.
  • Demonstrated ability to build solid client relationships.
  • Related experience in reinsurance and knowledge of underwriting/medical concepts and terminology will be an asset.
  • Travel within Canada, once safe to do so

Compensation:  Competitive salary, Bonus, Benefits, Pension

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Maurice Reichberg at 416-868-6711 x.232 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Montreal
  • Market segment: Health Insurance
  • Job Type: Full-Time
  • Education: CEBS, CEBS Partial Completion, Fellow, Life Management Institute (FLMI)
  • Expertise: Claims - Disability , Claims - Life
  • Minimum experience required: 5 to 6 Years