National Property Claims Manager, # 7961 - IW-7961

Date of modification:

Job number: IW-7961


Job title: National Property Claims Manager, # 7961

Location: Toronto


 Manager Property Claims

Based Downtown Toronto

Currently a Work from Home Arrangement 


The successful candidate will manage a portfolio of property claims as a financial portfolio to achieve maximum performance and profitability to meet business goals and to ensure that the Company’s philosophy and service standards are met.  You will also,  participate in coverage analysis, product updates and new product/service development to meet the business objectives.  Conduct analysis and communicate on leading indicators that will impact performance, with recommended response(s).


Key Accountabilities and Responsibilities:

  • Concludes optimum claims settlements for the company and customer by managing a portfolio of specialized property claims within defined authority limits, utilizing the tri-lateral model 
  • Provides direction and training to the national claims team relating to coverage, claims adjudication and claims management.
  • Ensures claims are adjudicated according to policies, procedures and standards issued by the company, including establishing and revising reserves and ensuring claims are effectively managed from opening to closing as evidenced by KPI’s.
  • Directs, monitors and controls investigations resulting in fair and appropriate claim settlements.
  • Proactively pursues recovery from responsible parties and provides direction to the claims team on efforts to maximize recovery.
  • Assists in managing performance of the property claims portfolio through audit of claim files to  ensure appropriate handling by internal and external claims handlers, including claims leakage, reserve adequacy, compliance with claims handling and services standards.
  •  Assists in the selection, retention and contract negotiation for service providers and manages the performance results.
  • Assists in the design and implementation of claims policies, processes, procedures and products/services.
  • Conducts analysis of statistical information and KPI's to identify trends, improve performance and support remedial action.


Skills, Education, Knowledge and Experience:


  • College Diploma or University Degree
  • CIP Designation 
  • 15 years of claims experience in Canada, with expertise in commercial property insurance including property claims.
  • Experience working in a "paperless" claims environment utilizing superior computer and systems knowledge.
  • Vendor selection and management experience
  • Recovery experience including subrogation and reinsurance



  • Broad knowledge of the business of insurance and commercial property insurance
  • Demonstrable knowledge, skill and experience to independently manage complex claims through research and diagnosis; recommending courses of action that integrate with following business decisions.
  • Track record of planning, organizing and completing, as well as integrating own results with the results of other individuals and participating in projects that complement professional or managerial functions and programs.
  • Strong written and verbal communication skills, with the ability to communicate openly and effectively at all levels.
  • Ability to motivate team to obtain results that meet the company strategic and business objectives.
  • Strong analytical and problem-solving skills.
  • Collaborative at all levels, engages others and supports team through consistent and thoughtful mentorship.
  • Ability to offer consultancy, facilitate and mediate agreement/conflict, negotiate and advocate.



DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Antonella Leone at 647-624-9609 or forward your resume in confidence to If you are working with another DGA recruiter, feel free to ask them about this position.


  • City: Toronto
  • Market segment: Insurance
  • Job Type: Full-Time
  • Education: CIP, FCIP, FCIP - Partial Completion
  • Expertise: Claims - Property
  • Minimum experience required: 11 or more Years