DESCRIPTION: Reporting to a Team Leader, Claims Services, the Complex Claims Analyst is responsible for the handling of Complex Claims including, total loss fires, total loss water, environmental and litigation claims. Assigning appropriate partner resources, contractors, and required experts, and controlling both indemnity and expenses to facilitate claim settlement. Hours of work: Monday to Friday from 8:30am-4:30pm. (Flexible working hours may be required along with a valid driver’s licence.
Manages and settles residential claim files in accordance with operational standards and requirements.
Provides personal client service while settling claims with the insured.
Completes estimate oversight, and negotiates with contractor(s) on residential repairs and rebuilds.
Controls expenditures on all claim settlements.
Work collaboratively with external experts.
Assists internal and external colleagues during busy periods as required.
SKILLS AND KEY COMPETENCIES:
You have a minimum of 5 years residential claims experience.
You have a thorough knowledge and understanding of the home insurance policy coverage.
You have a thorough knowledge of residential construction procedures and restoration and rebuild practices.
You have experience with litigation of property and related claims.
You have strong client service orientation.
You demonstrate superior interpersonal and communication skills.
You have sound problem-solving and analytical skills.
You have effective negotiation skills.
You have the ability to exercise good judgement in the settlement of claims.
You have excellent organization and time management skills.
You have solid computer skills.
College/University degree would be an asset.
Completion of CIP, and/or related courses an asset.
Interested candidates, please contact Otis Wong at firstname.lastname@example.org. If you are working with another DGA recruiter, please feel free to ask them about this position.
Founded in 1986, DGA Careers specializes in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. DGA Careers assists qualified professionals in claims, underwriting, sales, customer service, and more, connect with the Canadian insurance industry at all levels. We endeavour to respond to each applicant in a timely manner